Dr. Nahee Williams Mcdonald, DDS in Springfield, Virginia

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• howard lee

  Posted Apr, 23 2019

  Precious smile of Virginia is very disorganized. I have a daughter who needs major dental work done. After initial visit, I was told to have pediatrician fill out a physical so my daughter can get a sedation dental care done. I was told by the front desk receptionist to get the forms filled out and fax over and the doctor will setup the schedule with in two weeks of receiving physical. Also receptionist have told me that physical would be only valid for 30 days. I had the physical done within few days of initial visit and got the record faxed over from the pediatrician's office the same day.
  3 weeks when by and I didn't get any calls from the dental practice, so I gave them a call. They told me that they don't have have available schedule for another 2 month. I was so upset. I asked them why did you ask me to fax over the physical as soon as possible when you didn't have the surgery date setup. They told me that it's impossible that they would tell the patients to get the physical done when they didn't have the schedule for surgery. I told them "yes" you have told me get the physical done ASAP and "yes" I've been told that you will call me back within 2 weeks. I didn't get any follow ups and notice about surgery. I had to call to find out what was going on. I have wasted time and money to get the physical done and now I have to waste another day to get updated physical done.
  
  They were treating this misunderstanding was fault of mine and it was due to my lack of ability to understand English. I do not recommend going to this dental practice. Lady in charge Jody was not very helpful and you will not get hold of Doctor Williams. If you have special needs child or if your child needs major dental work done, I would reconsider going to this practice.

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